Returns, refunds and exchanges

1. Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with your order number, a description of the issue, and a photo where possible. We’ll arrange a replacement, correction, or full refund at no cost to you.

2. Change-of-mind returns

If you’d like to return an order simply because it’s no longer needed, we’re happy to consider it under the following conditions:

• Contact us within 7 days of delivery to request the return.
• Items must be unopened, unused, and in their original packaging.
• Proof of purchase (order number or invoice) is required.
• Return delivery costs are your responsibility, unless the return is due to our error.

Once we’ve received and checked the returned stock, we’ll process your refund or store credit, less any delivery costs already incurred on the original order.

3. Items that can’t be returned

For hygiene, stock integrity and practical reasons, the following can’t be accepted for change-of-mind return:

• Paper or board that has been opened, unwrapped, or removed from its original packaging.
• Stock that has been custom cut, trimmed, or altered to a customer’s specification.
• Clearance or end-of-line stock sold as final sale, where clearly marked as such.

This does not affect your right to a remedy if the item was damaged, faulty, or incorrect when it arrived.

4. Bulk & wholesale orders

Bulk and pallet orders are checked carefully before dispatch. If any part of a bulk order arrives damaged or short, let us know within 48 hours with your delivery note and we’ll resolve the shortfall or damage directly — there’s no need to return the full order.

5. Order cancellations

You can cancel an order free of charge any time before it has been dispatched. Once an order has left our premises, it’s treated as a return under the terms above rather than a cancellation.

6. How refunds are processed

Approved refunds are issued back to your original payment method, or by EFT to your nominated bank account where relevant. Please allow up to 7 business days for the refund to reflect, depending on your bank’s processing times.

7. Exchanges

Prefer a different paper type, brand, or quantity instead of a refund? Let us know when you contact us — we’re happy to arrange an exchange where stock allows, following the same conditions as a standard return.

8. Requesting a refund or return

To start a return, exchange, or refund request, contact us with your order number and details of the issue: