How Paper X handles your information

1. Introduction

Paper X (“we”, “us”, “our”) supplies paper and stationery products to customers across South Africa. This policy applies to personal information we collect through our website, by phone, by email, and in the course of processing orders and enquiries.

By using our website or placing an order with us, you agree to the collection and use of information in line with this policy.

2. Information we collect

We collect information you give us directly, and some information automatically when you use our website.

• Contact details — name, email address, phone number, delivery and billing address.
• Order details — products ordered, quantities, order history, and payment reference information.
• Business details — company name and VAT number, where relevant to an order or account.
• Communications — messages you send us by email, phone, or through website contact and quote forms.
• Website usage data — pages visited, browser type, and general device information, collected automatically through standard website analytics.

3. How we use your information

We use the information we collect to:

• Process and deliver your orders, and issue invoices and receipts.
• Respond to enquiries, quote requests, and customer support questions.
• Set up and manage business or reseller accounts.
• Send order-related communication, such as delivery updates.
• Send newsletter or promotional emails, where you have chosen to subscribe.
• Maintain the security and proper functioning of our website.
• Meet our legal, tax, and accounting obligations.

4. Cookies & website analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings, though some parts of the website may not function as intended if you do.

5. Sharing your information

We do not sell your personal information. We share it only where necessary, including with:

• Delivery and courier partners, to fulfil your order.
• Payment processors, to process transactions securely.
• Service providers who support our website, email, or accounting systems.
• Regulatory or legal authorities, where required by law.

Any third party we share information with is required to protect it and use it only for the purpose we’ve shared it for.

6. Data security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. No method of storage or transmission is completely secure, but we work to keep your information appropriately protected.

7. Your rights

In line with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

• Ask what personal information we hold about you, and request a copy of it.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your personal information, subject to any legal or record-keeping obligations we may have.
• Object to your information being used for direct marketing, and unsubscribe from our newsletter at any time.
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been handled improperly.

To exercise any of these rights, contact us using the details below.

8. Data retention

We keep personal information for as long as needed to fulfil the purposes described in this policy, including meeting legal, tax, and accounting requirements, after which it is securely deleted or anonymised.

9. Children’s privacy

Our products and website are intended for business and adult use. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The most current version will always be available on this page.

11. Contact us

If you have questions about this policy, or wish to exercise any of your rights over your personal information, contact us: