How we get your order to you
From single boxes to pallet loads, here’s how delivery works with Paper X — coverage, timeframes, and what happens if something goes wrong along the way.
1. Where we deliver
Paper X delivers to addresses across South Africa, from single-office orders to pallet loads for print shops and resellers. If you’re unsure whether we deliver to your area, contact us before ordering and we’ll confirm.
2. Processing time
Orders are typically processed and dispatched within 1–2 business days of payment or account approval. Larger bulk and pallet orders may take slightly longer to prepare — we’ll confirm a processing time when we quote your order.
3. Estimated delivery times
Delivery times depend on your location and courier availability. As a general guide:
| Region | Estimated delivery |
|---|---|
| George & surrounding Garden Route | 1–2 business days |
| Rest of Western Cape | 2–3 business days |
| Gauteng, KwaZulu-Natal, Eastern Cape | 3–5 business days |
| Other provinces & outlying areas | 4–7 business days |
These are estimates, not guarantees. Delivery can be affected by courier delays, weather, load-shedding, or other circumstances outside our control. We’ll notify you if we expect a significant delay.
4. Delivery costs
Delivery is calculated based on your order’s size, weight, and delivery address, and will be included in your quote before you confirm your order. Larger and bulk orders often qualify for reduced-rate or free delivery — ask us when you request a quote.
5. Order tracking
Where our courier partner supports it, we’ll send you tracking details once your order has been dispatched. If you haven’t received tracking information and would like an update, contact us with your order details.
6. Collection
Prefer to collect your order yourself? Collection is available from our George location at 9 Pioneer Road. Let us know when placing your order, and we’ll confirm once it’s ready for pickup.
7. Incorrect or incomplete addresses
Please double-check your delivery address when ordering. If a delivery is delayed, returned, or re-routed due to an incorrect or incomplete address supplied at checkout, any additional courier costs to redeliver may be passed on to you.
8. Damaged or lost shipments
All orders are packed to withstand normal transit conditions. If your order arrives damaged, or doesn’t arrive at all within the expected delivery window, contact us within 48 hours of the expected delivery date so we can investigate with our courier and arrange a replacement or refund where appropriate.
9. Questions about your delivery
For anything shipping-related — coverage, timing, cost, or an order already on its way — reach out and we’ll help directly:
Paper X
9 Pioneer Road, George, 6529, South Africa
Phone: +27 83 997 5304
Email: [email protected]
Website: paperx.co.za